Data export and service switching

1. Requesting an export

A dealership owner may request an export at any time in the privacy area of the workspace. We prepare it in the background and permit one queued, processing, or ready package per dealership. A new request may be made after a failed or expired package.

The request and every download-link request require the owner's current password. A ready package is available for thirty days; each download link expires after fifteen minutes.

2. What the package includes

The package contains the dealership data available to the service at generation time:

• dealership configuration, domains, translations, privacy settings, and organization-specific team details;
• inventory, equipment, translations, media, inquiries, customers, rentals, availability, settlements, and notifications;
• document templates, revisions, drafts, party and transaction snapshots, issued files, and delivery history;
• tenant-visible activity, data-rights cases, and local subscription, trial, and discount facts.

3. Format and integrity

The export is a ZIP package using schema miraride-portability/1.0. Records are UTF-8 JSON, timestamps are ISO 8601, money is represented in integer minor units unless a field says otherwise, and retained files use relative paths.

manifest.json lists every record set and retained file, its size and SHA-256 checksum, and any item that could not be included. The checksum shown in the workspace covers the complete ZIP package.

4. Exclusions and limitations

The package does not include data that is not the dealership's portable data or that would undermine another person's security or rights.

• other dealerships' data; credentials, MFA secrets, sessions, recovery codes, payment-card data, and provider secrets;
• source code, internal prompts and security rules, and internal security, fraud and error logs; exclusions protect intellectual property or others’ rights and must not prevent export of your input and output data;
• temporary source material already deleted under the published retention schedule.

5. Switching to another service

An owner starts switching through the authenticated switching workflow or a written request identifying the account. The notice period is thirty calendar days; the ordinary transition is at most thirty calendar days after the notice period ends. During transition the account remains available subject to security and billing restrictions. You may extend the transition once for an appropriate period. If technically infeasible, we notify you within fourteen working days of the request, explain the reason and agree an alternative transition of no more than seven months. Completion is recorded separately from export generation.

Switching carries no switching charge. It does not create an additional refund, service-credit, compensation or reimbursement entitlement. Mandatory remedies and rights under an earlier agreement that still governs your account remain unaffected.

6. Retrieval, closure, and erasure

Switching retrieval lasts at least thirty calendar days after the recorded end of transition, regardless of when an earlier export was generated. A final package is requested at completion. Ordinary account closure provides thirty days from its request. At the applicable deadline active tenant data is erased except specifically required legal evidence. Export your required records before that deadline.

Backup archives follow the published retention schedule and are not erased record by record. Deletion instructions are replayed after restoration before ordinary use. Provider-side processing has the retention and safeguards described on the provider page.

7. Assistance and contact

The package is designed for transfer without our involvement. If a documented technical obstacle prevents retrieval or switching, contact us at the address below. We will provide reasonable assistance while protecting other dealerships, authentication data, and our systems.

These commitments are contractual. Where the EU Data Act or another mandatory rule gives you stronger rights, that rule prevails.